Track countries · Plan trips · Never forget an adventure

Help & FAQ

Everything you need to know about using TrekT

Getting started

What is TrekT?

TrekT is a travel companion app for people who actually go places. Mark every country you've visited on a world map, track trip budgets, tick off legendary places on bucket lists, earn badges, and plan your next adventure with AI-powered country guides.

It's built for budget backpackers, gap-year travellers, digital nomads, and anyone who loves keeping track of where they've been.

Do I need to create an account?

No. TrekT has no sign-up, no login, and no account. Everything you track stays on your iPhone. We couldn't log into your data even if we wanted to — there's nothing on our servers linking back to you.

Is TrekT free?

Yes. The free tier includes the world map, country tracking, basic stats, 1 trip, 13 bronze badges, a currency converter, flight counter, wishlist, and 10 AI country summaries.

Explorer at £14.99/year (with a 7-day free trial) unlocks unlimited trips, unlimited AI summaries, all 63 badges, country memories, full travel timeline, budget alerts, all bucket lists, and no share card watermark.

Which iPhones does TrekT support?

TrekT works on iPhone 8 and newer, running iOS 15 or later. It's optimised for iPhones 12 and up. iPad and Android versions are planned for 2026 and 2027 respectively.

Does TrekT work offline?

Yes — all core features work completely offline. The only features that need internet are:

Perfect for when you're on a plane, on a boat, or in the middle of nowhere without signal.

Privacy & your data

Where is my data stored?

Only on your iPhone. TrekT uses AsyncStorage (iOS's local storage) for all your visited countries, trips, expenses, photos, notes, and preferences. There are no TrekT servers storing any of it.

Does TrekT track me?

No tracking. No analytics that identify you. No advertising IDs. No cross-app tracking. The only data that ever leaves your device is:

Read our full privacy policy for details.

What happens if I uninstall the app?

All your data is deleted. TrekT stores nothing outside your phone, so uninstalling wipes everything. We strongly recommend using Settings → Download My Data to save a backup first.

How do I back up my data?

Go to Settings → Download My Data. TrekT will generate a JSON file containing all your visited countries, trips, expenses, notes, photos, and settings. You can save it to Files, email it to yourself, or AirDrop it to another device.

Important: this is a backup file only. Importing data back into TrekT isn't supported yet — it's planned for a future update.

Can I sync my data between my iPhone and iPad?

Not yet. iCloud sync is planned for TrekT v1.2 (estimated summer 2026). Until then, use Download My Data to manually transfer your backup file.

How do I delete all my data?

Go to Settings → Clear All Data. This permanently erases every visited country, trip, expense, photo, note and setting. It cannot be undone. There's no account to delete because there's no account.

Explorer & subscriptions

What's the difference between Free and Explorer?

Free gives you the world map, country tracking, basic stats, 1 trip, 13 bronze badges, currency converter, flight counter, wishlist, 10 AI country summaries (lifetime), and watermarked share cards.

Explorer (£14.99/year) adds unlimited trips, unlimited AI country summaries, local currency display in trips, budget alerts at 80% and 100%, country memories and notes, unlimited trip photos, full travel timeline, all 63 badges (bronze, silver, gold), all four bucket lists (Wonders, Beaches, Natural Wonders, Landmarks), and no share card watermark.

How does the 7-day free trial work?

Tap "Start Free 7-Day Trial" on any paywall or on the Plans tab. You won't be charged for 7 days. If you cancel before day 7 you pay nothing. Otherwise Apple charges your card £14.99 on day 8 and you're on the annual plan.

You can cancel anytime via iPhone Settings → [Your Name] → Subscriptions.

How do I cancel my Explorer subscription?

TrekT can't cancel subscriptions directly — Apple handles all subscriptions on iOS. To cancel:

  1. Open iPhone Settings
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Find TrekT and tap it
  5. Tap Cancel Subscription

You'll keep Explorer access until the end of your current billing period.

I upgraded to Explorer but I don't see my unlock

Go to Plans tab → Restore Purchases. This tells Apple to re-verify your subscription status and reapply your Explorer entitlement. It's the standard fix for almost all unlock issues.

I switched to a new iPhone — how do I get Explorer back?

As long as you're signed in with the same Apple ID that bought Explorer, tap Plans tab → Restore Purchases. Your subscription will reactivate instantly. No charge.

Note: your travel data doesn't automatically transfer. Use Download My Data on your old phone first, then manually recreate your countries on your new one (sync is coming in v1.2).

Can I get a refund?

Refunds are handled by Apple, not TrekT. If you paid for Explorer and want a refund:

Apple approves most refund requests within a few days.

Features

How do I mark a country as visited?

Two ways:

Tap the same country again to open its detail page where you can add visit count, year, cities, photos, and notes.

How many times have I visited a country?

Open any visited country's detail page and tap the "Times Visited" section to adjust the count. The app tracks repeat visits and unlocks special badges like "Regular Visitor" and "Honorary Citizen" for countries you've been to many times.

How does trip budgeting work?

Create a trip via Trips tab → Add Trip. Set:

Log expenses in either your home currency or the local currency of your destination. TrekT converts automatically using live exchange rates. When you hit your alert threshold, you'll get a push notification.

What are bucket lists?

TrekT includes four curated bucket lists:

Tick off places as you visit them. Hitting 5, 15, and 25 unlocks bronze, silver, and gold badges in each category.

How does the share card work?

Tap the Share icon on the Map tab, any trip, or any unlocked badge. TrekT generates a beautiful shareable image showing your travel story. Share it to Instagram, TikTok, iMessage — wherever.

Free users get a small "Made with TrekT" watermark. Explorer users get a clean card with no watermark.

What's the passport setting for?

Your passport country determines which visa rules apply. By default it's set to your home country, which is right for most people.

But if you're an expat (e.g. an Australian living in the UK), you'll want to set your passport separately so visa info matches the passport you actually travel with. Update it in Settings → Travel Passport, or tap the passport pill on any country's visa card.

AI Country Summaries

How does "Tell me about this country" work?

Tap the purple "✨ Tell me about [country]" button on any country detail page. TrekT sends the country's name to our AI backend, which uses Anthropic's Claude to generate a structured 200-word travel overview covering:

Takes 3-5 seconds to generate. After that, it's cached on your device — instant to view again, works offline.

How many AI summaries can I generate?

Free users get 10 lifetime summaries. After that, you can still re-read any summaries you've already generated (they're cached locally forever), but can't create new ones.

Explorer users get unlimited summaries.

Why does the counter only go up?

The 10-summary limit is per-account (lifetime), not monthly. Generating a summary of Japan, then removing Japan from your visited list, doesn't give you a credit back. This keeps the counter simple and predictable.

What data does the AI see?

Only the country code (e.g. "JP") and country name (e.g. "Japan"). Nothing else. The AI has no idea who you are, where else you've been, or anything about your account.

In fact, the generated content is the same for everyone — if another user asks about Japan, they get served the same cached response you'd see. This is why AI summaries are so cheap for us to run.

Can I trust the AI content?

The AI summaries are a helpful starting point — not a replacement for proper research. AI can occasionally get minor facts wrong or be out of date. Always verify important information (visa rules, safety, political situation, etc.) with official sources before booking flights.

If you spot something wrong, tap Settings → Report Incorrect Data.

Visa Requirements

How accurate is the visa data?

TrekT's visa data covers 10 major passports (UK, US, Australia, Canada, New Zealand, Ireland, Germany, France, India, Japan) across 195 countries. The data was last updated in April 2026 and is reviewed every 3-6 months.

However, visa rules change frequently. Always double-check with the embassy or official government travel advice before booking flights. TrekT includes a "Check official advice" button on every visa card linking to your country's foreign office website.

What do the visa colours mean?

I found incorrect visa information. How do I report it?

Tap the small "Report incorrect data" link at the bottom of any visa card, or go to Settings → Report Incorrect Data. Include:

We review every report and push updates in the next app release.

My passport isn't supported. Will it be added?

We're expanding the supported passports list gradually. Currently supported: GB, US, AU, CA, NZ, IE, DE, FR, IN, JP. More passports are planned for v1.1 and beyond.

If your passport isn't listed, TrekT still shows a "Visa data coming soon" message, so you know to check official sources.

Troubleshooting

The app crashed. What should I do?

Force-close the app (swipe up from the bottom of your screen, then swipe the TrekT card up) and reopen it. Your data is saved — you won't lose anything.

If crashes happen repeatedly, our anonymous crash reporter (Sentry) has already logged the error. You don't need to do anything — we'll investigate and fix it in the next update. But please do email hellotrekt@proton.me describing what you were doing when it crashed — that helps enormously.

My AI summary failed with "No internet connection"

That message is usually accurate — check you have WiFi or mobile signal. If the connection is good and it still fails, our AI backend might be temporarily down. Try again in a few minutes. If it still fails, email us.

Photos won't load / upload

TrekT needs Photos permission to add photos to countries and trips. Go to iPhone Settings → TrekT → Photos and make sure "Selected Photos" or "Full Access" is on.

Push notifications aren't working

Check iPhone Settings → Notifications → TrekT → Allow Notifications is enabled. TrekT uses notifications for:

Budget alerts are wrong / not triggering

Budget alerts trigger when the total of your logged expenses crosses your alert threshold. Possible reasons they're not working:

Note: alerts only fire when TrekT is open and syncing. They're not continuous background alerts.

Can I use TrekT on my Apple Watch?

Not yet. Apple Watch support is planned for 2027 once the iPhone app is stable and growing.

Still stuck?

Email us at hellotrekt@proton.me

We try to reply within 48 hours. Include as much detail as you can — what happened, what you expected, your iPhone model, and your TrekT version (Settings → About TrekT).

Found a bug? Want to suggest a feature?

We love hearing from users. Both bug reports and feature requests go to the same email: hellotrekt@proton.me.

TrekT is built by a solo indie developer, so every email gets read by a real person (not a support bot). We can't promise to build every requested feature, but we genuinely appreciate the input.